Below you can find some practical information about the HIVR4P // Virtual Platform.
If you have additional questions or need assistance, please contact hivr4p2021@key4events.com. The team will answer any questions you might have about the HIVR4P // Virtual Platform
The HIVR4P // Virtual Conference is an innovative learning experience hosted entirely online. It will allow attendees to browse through all activities (live and on-demand sessions, e-posters, satellite sessions, etc.) with presentations from worldwide experts in their field.
What device can I use to access HIVR4P // Virtual platform?
This platform is accessible via any device that can connect to the Internet via an Internet browser; this could be your desktop, laptop, tablet or smartphone. The experience is fully responsive to any device. If you login with the same account from a different device, you pick up from where you left off. You can log in from different devices on your HIVR4P // Virtual account. However, note that you can only watch sessions on one device at a time.
How do I watch presentations on my mobile device?
This platform is mobile responsive and is automatically formatted to play on most mobile devices. Simply log in on your mobile device. We cannot guarantee compatibility with every mobile device as operating system requirements frequently vary.
Are there any technical requirements needed to access HIVR4P // Virtual?
This platform is designed to be easily accessible for all delegates. To access the platform, you will simply need a device with audio (desktop, laptop, tablet, smartphone) and a stable Internet connection.
In order to have the best experience, we recommend using the latest version of Google Chrome, Firefox, Edge for Windows and Google Chrome, Firefox or Safari for Mac users.
Please note, Internet Explorer for Windows (all versions) is not supported.
Getting the best view
For the best HIVR4P Virtual experience, please ensure that you zoom out on your web browser to see the full room view.
If you are using Google Chrome, press Ctrl and – to zoom out. On Windows 10, to set screen zoom, right click on your desktop and select Display settings from the popup menu. Zoom can be adjusted in the popup window.
Seeing blank screens or spinning circles?
If you are seeing a blank, white screen or just a blank screen when trying to view a session, then you can try to hit the Refresh button, located in the top-right of the screen. If this fails then we recommend that you clear your browser’s cache. For less technical users, this guide will walk you through the process: https://www.refreshyourcache.com/en/home/
If you are seeing a blank screen with a spinning circle then the stream you are trying to view has already ended and we are awaiting the next session to begin.
Check your system
Please conduct a system check and pay special attention to ad-blockers and firewalls to make sure your system is ready to give you the best possible HIVR4P // Virtual experience.
How do I log into the HIVR4P // Virtual Conference Platform?
To open the HIVR4P // Virtual platform, a Conference Account is required. Your Conference Account, accessed via the HIVR4P website, is linked to the email address you used for registration.
We recommend you check your Conference Account prior to the event to ensure your registration status is shown as Registration Confirmed. Without this, you will not be able to access HIVR4P // Virtual.
Have you interacted with us using two or more different emails?
To access HIVR4P Virtual, use the email you registered with.
Is the Online Programme the same as the Programme at a Glance?
No, the online programme is an in-depth hour-by-hour, day-by-day programme, outlining all programme sessions and activities. The programme at a glance gives you a much broader overview of when things are happening across the conference period.
How do I see the schedule of all sessions at the conference?
The online programme provides an in-depth hour-by-hour, day-by-day programme, outlining all programme sessions. Each live session starts at the time (UTC) indicated on the online programme. If you missed a live session, it will be available on-demand after 24h.
All the session times are indicated in “UTC”. What does that mean and what time zone is that?
Coordinated Universal Time or UTC is the primary time standard by which the world regulates clocks and time. Time Zone Convertor.
Are all live sessions also available on-demand?
Yes, live sessions will be recorded and available in the on-demand channel.
Will I receive CME credits at HIVR4P // Virtual?
Unfortunately we will not be offering CME credits at HIVR4P // Virtual.
Please visit the help desk on the conference platform for technical support or to report misconduct.
